Contact
For Clarifit support, email [email protected]. Include the email you use for Clarifit and a short description of the issue. Typical response time is within two business days.
Better scan photos
Clarifit works best with one clear front selfie and one side-profile selfie in similar lighting. Keep your face, hair, jaw, and facial hair visible. If the analysis flags low confidence, blur, angle, or lighting issues, retake both photos before comparing progress.
Restore purchases
In the app, open Settings and tap Restore purchases. If your subscription still does not unlock, confirm you are signed into the same Apple account used for the purchase and contact support.
Account and data deletion
You can delete your account in Clarifit Settings. Deleting your account removes your profile and scan records from the Clarifit server. You can also email support from the address tied to your account to request help with deletion.
Subscriptions
Apple manages subscription cancellation, renewal settings, and refund requests. To manage a subscription, open your Apple account subscriptions from iOS Settings or the App Store.
Policies
Read the Privacy policy and Terms of use for details about data handling, photo analysis, subscriptions, and product boundaries.